Frequently Asked Questions Xillimité

1. Solution à vos problèmes

Afin de répondre au mieux à toutes les questions que vous vous posez, sélectionnez le type de
problèmes que vous rencontrez :

2. How can I unsubscribe?

Go to your customer area, in the "My offer" tab:
Click on "Unsubscribe", then validate your choice.

3. Problem during the payment : The payment page is not available

Sometimes just wait 2 or 3 minutes for the payment module page appears. However, it is also possible that it comes from a momentary network congestion, the site is blocked. You just have to try your viewing later, during a time slot less saturated.

4. How to download a movie ?

The download is not available on our site

5. Problem during checkout : My credit card is not accepted

French bank cards accepted are : Credit Card, Visa, Master Card. This message appears if your card is not the right size or if your credit card details are not properly met :

- N° Credit Card in 16 digits
- Expiry date in the form : mmyy (ex 0712 for July 2012)
- No. of cryptogram corresponding to the last 3 digits of the 11 digits on the back of your card.

6. Problem during checkout : After payment, I headed to the home page

It may be that your computer accept cookies that we place on your computer to validate the payment. To correct this, go to the options of your browser (examples : Chrome, Firefox, IE, Safari) and accept cookies.

Then add the site among the allowed sites.

7. Problem during checkout : How can I use my discount code ?

To use your discount code, you must have an account Dorcel Vision.

Once your chosen film, click on the button SEE OR DOWNLOAD. Log in, if it is not yet done. The discount code box then appears.

Browse the site and choose the movie you want. After clicking on the button SEE or DOWNLOAD, you must create an account. Once your email and password blank, and after confirming your registration, the discount code field appears.

If the amount of your reduction is less than the price of the selected program, you must pay the difference to your account.

8. Problem when watching : Jerky video (lag sound and picture)

Selection : My Internet connection is less than 2 Mbit/s
It is necessary for streaming video, to have an Internet connection than 2Mbit / s and preferably with no other applications using the Internet to your computer running.
Your internet connection can also be slowed down by your Internet Service Provider, Wi-Fi.

We inform you that the site is heavily visited during these time slots : 18H - 01H.

For maximum comfort viewing, please download the final focus, but the longer the reading will not depend on your internet connection speed.

IMPORTANT : Xillimité is not responsible for the speed of your ADSL line which may be insufficient in some circumstances. Thank you for your understanding.

9. Problem when watching : The video display is not good

Thank you to give us your order number and the name of the purchased video, by writing to customer service.

10. Problem when watching : My video is green

To resolve this problem, use one of the following methods :
- Make sure you use the graphics card drivers latest procured directly from the manufacturer of the graphics card or system manufacturer. If you update the drivers, make sure the color quality setting of the Properties dialog box display was not reset.

- Make sure you have installed if any other software updates available for the graphics card. Also check that you have installed the updates for the latest Microsoft DirectX. For other software updates for your graphics card and DirectX updates, visit the Microsoft Web site at the following address : Microsoft DirectX

11. Problem when previewing : See my movie in full screen

Enjoy all the possible image quality when viewing your movie in full screen mode! For that, once the video started, double-click it. The video then goes to full screen. To return to normal viewing, double-click again on the video or press the ESC key.

12. Site information : Unsolicited applications for employment as an actor, actress

Want to become an actress or actor, do not hesitate to let you know.

To complete your application, thank you to send us a description of yourself and your desires. All accompanied by a photo eventually, by sending an email to customer service. We will add your application to our files. We will contact you if we have something for you.

IMPORTANT : Marc Dorcel never places ads on Web sites for its cast, if you see abuse, please let us know by sending an email to customer service.

13. Site Information : I want to report a broken link

Report a broken link on the site, by sending an email to customer service.

14. Managing your account : I want to delete my account

To delete your account, send an email to customer service.

15. Updates and configuration prerequisites : Minimum System Requirements

To optimize the viewing of movies and Xillimité before ordering, we recommend that you make sure your configuration matches the configuration required. We suggest that you perform on your PC the various settings described below.

Our system is optimized for the following configuration :

- Operating system : Windows XP, Vista or 7 or Mac OS, Phones and Tablets
- Browser : Firefox, Chrome, Safari, Internet Explorer
- Log-called "broadband" for streaming (at least 2 Mb / s). No minimum required to download.

16. Updates and configuration prerequisites : Setting the time on your computer

The license granted to the movies is associated with the time on your computer. Therefore, in case of modification of the PC time and to avoid abuse, this license is destroyed. In the case of the automatic update of the computer's time via the "Internet Time" of Microsoft Windows, or if the PC time is delayed, the license will be removed. In these two cases you can not make the viewing, even after placing the order and the settlement process for the screening of the program ordered.

To remove this synchronization, right-click on the Windows hour (bottom right of the screen) and select "Adjust Date / Time" tab "Internet Time". Uncheck "Automatically synchronize with an Internet time server".

17. Updates and configuration prerequisites : Removing Spyware

When surfing the Internet you can recover, without knowing it, the hard drive of your PC Spyware files. These missions have software to operate your internet connection without your knowledge, without explicit and transmit information to anyone who will consult them. They clutter up your computer considerably, your Bandwidth, also you should remove them.

For this you can download, among other things, the software "ad aware", whose role is to find and remove all Spyware stored on your PC. This software is available on the publisher's website

We urge you to read the help before using.

18. Updates and configuration prerequisites : Routers / Firewall

If you have a router or firewall, it may be that it blocks access to your videos. You can open ports 80 and 554 in TCP, and UDP in 5004 and 5005, which will have the best video quality possible.

In case of problems, refer to the user guide or you can, if necessary, connect without a router (directly to your modem

Contact page : contact us

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